Senior Marketing Operations Specialist

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

Our Consumer Marketing Team is seeking a Senior Marketing Operations Specialist to join our team and help us achieve our ambitious goals for our business and the planet.

How you will make an impact:

Responsibilities include supporting our marketing operations team and utility clients through strategic management of programs and projects, website and campaign configuration, review and approvals management, data management, quality assurance and deployment across our online Marketplace websites and digital marketing channels. You will work as a member of our Agile marketing team to deliver ongoing marketing operations for our Marketplaces, increase on-site conversions and execute highly targeted marketing campaigns with an emphasis on email marketing.

In this role, you’ll use your extreme attention to detail and your technical aptitude to build and deploy flawless campaigns to utility customers across a number of different accounts. You’ll manage complex clients focusing on client outcomes, Uplight goals, and strong decision-making. If you’re interested in learning marketing and e-commerce from the ground up, plus you have a passion for sustainability and teamwork, this job may be for you!

What you get to do:

• Conduct day-to day marketing operations tasks, including configuration, customization, quality assurance testing, data/list management and deployment of website content, marketing campaigns and post-purchase messaging
• Manage and track utility approvals for new products, promotional participation and marketing content
• Support planning, operations and website updates for sales and promos
• Write tickets and project briefs for work to be completed by Marketing, E-Commerce, Reporting, Engineering and Product squad members
• Support new client integrations with setup work in various professional ecosystems.
• Maintain hygienic email lists and develop customer segments to support a robust targeting and personalization strategy.
• Support utility-specific list transfers and opt-out management.
• Employ and analyze A/B and multivariate testing of different content strategies
• Collaborate with internal team members from Marketing, E-commerce, Partner Success and Customer Support teams on projects and issues
• Proactively identify opportunities and risks and raise awareness to larger teams and propose potential solutions
• Operate with a high level of independence to maximize outcomes for the company and the client
• Train other employees on new process or onboarding as opportunities arise
• Own complex clients, focusing on client outcomes and Uplight goals
• Drives progress even in ambiguity and can work independently on routine tasks and as part of a team to achieve outcomes.

What you bring to Uplight:

• You are a master multi-tasker and can pivot from one task to the next to meet aggressive deadlines and juggle the demands of multiple clients
• You are great at prioritizing your to-do list based on level of importance
• You have a strong attention to detail
• You are incredibly resourceful and look for answers first and ask questions when you need clarity
• You work well independently and in a group
• You confidentially present to internal and external stakeholders
• You love a good puzzle and can think through all the angles
• You’re committed to learning and adhering to copyright, CAN-SPAM and other regulations.