Senior Business Analyst (Salesforce Service & Sales Cloud)

Key responsibilities:

• Analyze the requirements, identify the gaps and propose the enhancement of the solution.
• Lead cross functional process discussions and deep dives, negotiate appropriate target process, and document as is as well as to be processes.
• Collaborate and challenge the external IT partners and internal development teams in multiple countries.
• Evaluate information gathered, making the complex simple, and deliver an answer that drives to best practice and solution scalability.
• Promote the reference model to minimize the evolution.