IT Project Manager (Salesforce)

Key responsibilities:

Project Governance & Execution

• Drive solution resources and ensure governance throughout the project lifecycle.
• Build and lead the execution of the project plan, coordinating across various technology platforms
• Oversee project activities to ensure timelines are met and risks/issues are mitigated.
• Report progress, risks, and decisions to the program manager.

Stakeholder & Business Alignment  

• Act as the primary liaison between business/zone stakeholders and the project team.
• Confirm and onboard the project team before kickoff, clarifying roles and responsibilities.
• Collaborate with BRMs and business stakeholders to ensure timely requirement gathering and alignment with project goals

Testing & Cutover Support

• Support the local business team during UAT, ensure sign-off, and manage issue resolution cadence.
• Coordinate with release managers to align release schedules with project timelines.
• Assist with cutover activities and ensure digital team plans are well documented.

Change Management & Adoption

• Facilitate understanding of deployment impacts and support training efforts.
• Enable smooth adoption through change management and post-deployment follow-up.

Monitoring & Continuous Improvement  

• Track project progress against business requirements and report status and risks.
• Collect post-deployment feedback to evaluate effectiveness and identify improvement opportunities.
• Foster close cooperation across all roles and functions.