CCM Developer - SmartComm - Immediate Joiner

We are seeking a skilled and motivated Senior Developer with hands-on experience in Customer Communication Management (CCM) tools and strong front-end and scripting capabilities. The ideal candidate will contribute to designing, developing, integrating, and maintaining enterprise-scale communication systems that deliver personalized customer experiences across multiple channels (print, email, SMS, web, etc.).

Key Responsibilities:

• Design and develop customer communication solutions using CCM tools such as Scriptura or similar platforms
• Collaborate with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions
• Design document templates, business rules, workflows, and integration components
• Implement integrations with downstream and upstream systems (e.g., CRM, billing, or content repositories)Optimize output generation (PDF, HTML, etc.) for performance and accuracy
• Develop and maintain front-end components using HTML, JavaScript, and XML for dynamic content rendering
• Use XPath for precise data extraction and transformation within communication templates
• Troubleshoot and resolve issues in production and lower environments
• Ensure compliance with branding, regulatory, and accessibility standards
• Work closely with QA and infrastructure teams for deployment and testing
• Contribute to technical reviews and knowledge sharing
• Stay current with evolving CCM and front-end technologies, suggesting improvements to architecture and tools

Required Skills & Experience:

• 4–6 years of overall software development experience, with at least 3 years in CCM tools
• Hands-on experience in at least one major CCM platform (e.g., Scriptura or similar)Proficiency in: JavaScript for dynamic content and UI logic
• HTML for document structure and styling, XML/XSLT for data model and transformation, XPath for querying and navigating XML documents
• Strong debugging and performance tuning skills
• Experience with Agile/Scrum methodology and version control tools like Git

Good to Have: Experience with cloud-based CCM deployment

• Understanding of print production, digital delivery channels, and postal compliance standards
• Exposure to customer journey mapping or omnichannel communication strategies

Soft Skills:

• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to work independently as well as in a team
• Effective time management and collaboration skills