Associate Director, Marketing Operations Review Management

The Associate Director, Marketing Operations Review Management position leads a team of people leaders and individual contributors that manage the US Material Review Process (MRP) to ensure effective, efficient and compliant delivery of promotional and non-promotional communications, tools and programs to all stakeholders.

The Marketing Operations team sets process standards, guidelines, and policies for the review process for U.S. Commercial Marketing and Sales Excellence team members, medical reviewers, regulatory reviewers and other key stakeholders to ensure the appropriate and timely review of all promotional and non-promotional materials. The Associate Director leads their teams in the planning and execution of the MRP for their therapeutic area, utilizing and documenting best practices, lessons learned, and fostering an environment of continuous improvement. The individual in this position must be solution-oriented and able to understand the nuance of the situation while seeing the bigger picture and aligning with the brand’s goals and priorities. This person is technology and solution-focused, data-driven, and understands the inner workings of the brands’ goals and how to most effectively leverage Marketing Operations various capabilities and their infrastructure to achieve them.

Accountability & Scope:

• Reports to Director, Marketing Operations Review Management within the US Therapeutics Operations organization.
• Partners with US therapeutic area leadership across Marketing, Medical, Regulatory, Legal, OEC, HR, and Business Technology.
• Oversees team of approximately 10-15 full-time employees and contractors
• Accountable for Therapeutic Area review team structure and resource management
• Takes on large scale projects with unclear objectives and drives to completion
• Represents Marketing Operations in cross-functional TA-related activities.

Core Responsibilities:

• Understands the spirit and intent of policies and is able to “make the call”.
• Understands the objectives of the businesses and aligns the process and priorities of their team to enable achievement of the goals of the brand.
• Provides solutions and contingency plans to facilitate business success, exerts authority, as appropriate, for exceptions to process, holds self and team accountable for results, provides innovative solutions to project hurdles.
• Understands organizational priorities, key tactics and timelines, stays immersed in the business. Leverages knowledge of IBT/customers goals to partner and support strategies and objectives.
• Shares and documents best practices and lessons learned to drive consistency in approach and enhance overall functional and business success
• Proactively looks for ways to improve, streamline and simplify internal processes and drives implementation of process/system changes in line with the Marketing Operations Continuous Improvement Roadmap
• Demonstrates critical, creative thinking and problem-solving skills, and the ability to produce clear, concise and persuasive written and verbal communications. Exhibits strategic thinking by enhancing communication with insights and recommendations
• Collaboratively partners with cross-functional teams to drive effective outcomes and drive changes to policies/procedures, as appropriate, when marketplace conditions change.
• Establishes a productive work environment by creating trust, transparency and respect within their team.
• Manages resources within team to ensure aligned to therapeutic area initiatives and priorities.
• Creates opportunities to recognize and reward outstanding individual and team performance and consistently provides clear and transparent feedback.
• Completes all phases of Performance Reviews including setting goals, providing regular feedback/coaching and development planning.
• Proactively and consistently exhibits strategic thinking by analyzing metrics and enhancing data with insights, trends and recommendations and presenting key metrics, data and trends to stakeholders and partners. (E.g., Quarterly Business Reviews)

Leadership:

• Builds high-performing teams and elevates the skills of the entire team.
• Formulates goals and strategies to achieve business objectives.
• Ability to grow and leverage team members’ skills across the department.
• Provides positive leadership and productive influence across the organization.
• Recognized by staff, customers, senior management, vendors, and cross-functional partners as a leader/expert in the material review process and systems.
• Effectively utilizes all available resources, either within or outside of direct span of control, to manage diverse workload, maximize productivity, motivate team members, and encourage innovation.