OCM System Engineer, Hybrid

Come to work each day with an inclusive and collaborative business technology team. As an OCM System Engineer in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.  

Overview: 
We are seeking a hands-on Salesforce Marketing Cloud Developer / Junior Architect to join our team. The ideal candidate will have strong practical experience implementing, customizing, and optimizing solutions using Salesforce Marketing Cloud, as well as awareness of new and upcoming features in the Salesforce ecosystem such as Agentforce, Agentforce Marketing, Data Cloud, and related roadmap initiatives. 

Key Responsibilities: 

• Develop, configure, and support solutions leveraging Salesforce Marketing Cloud (Specifically Journey Builder) 

• Work closely with stakeholders to understand marketing requirements and translate them into technical solutions 

• Implement and scale our International Commercial Omni Channel Marketing solution 

• Implement and maintain complex multi-channel campaigns, customer journeys, and audience segmentation 

• Integrate Salesforce Marketing Cloud with other platforms and products like Mulesoft, Data Lake (Palantir Foundry), Veeva CRM. 

• Participate in architectural decisions for marketing automation and data flows 

• Design, build, and optimize Journey designs, Custom API integrations etc. 

• Stay updated on the Salesforce roadmap, with particular attention to Marketing Cloud, Agentforce, Data Cloud, and emerging features 

• Troubleshoot issues and ensure optimal performance and security of our Marketing cloud solutions 

• Document technical solutions and provide training/support for marketing teams