Salesforce Architect

THE POSITION:

As a Salesforce Architect, you will be responsible for designing, developing, and implementing innovative Salesforce solutions. You will work closely with business stakeholders to understand their needs and translate them into technical requirements. Your expertise in Salesforce's core functionalities and advanced features will enable you to create scalable and efficient solutions that drive business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Patient Services Hub Development

• Lead the design, development, and implementation of Patient Services Hub programs within Salesforce Health Cloud.
• Configure custom objects, workflows, processes, and automation to streamline patient interactions and optimize program management.
• Integrate Health Cloud with external systems using MuleSoft and API-first principles to ensure seamless data exchange and a unified patient view.
• Engagement Portal & Copay Program Management:
• Design and develop engaging patient and HCP portals within Salesforce Experience Cloud, providing functionality for appointment scheduling, medication management, bill pay, and communication.
• Build and manage copay programs within Health Cloud, including eligibility determination, benefit calculation, and automated communication workflows.

Technical Architecture & Integration

• Create and maintain a robust and scalable Salesforce Health Cloud architecture that supports growth and evolving business needs.
• Configure and implement business rules engines to automate complex decision-making processes within patient programs.
• Collaborate with cross-functional teams (implementation team, business analysts, developers, data analysts, QA engineers) to ensure technical solutions align with business objectives and user requirements.

Standards & Best Practices

• Champion Salesforce Health Cloud best practices within the organization, ensuring adherence to security, compliance, and data governance standards.
• Proactively identify and implement new features and functionalities within Health Cloud and other relevant technologies to optimize program effectiveness and user experience.

Documentation & Knowledge Sharing

• Develop and maintain comprehensive technical documentation for healthcare solutions, ensuring transparency and knowledge transfer within the team.
• Proactively share knowledge with stakeholders through presentations, training sessions, and other knowledge-sharing initiatives.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

EXPECTATIONS OF THE JOB:

• Travel (Less than 5%)
• Hours (40 hours per week, Monday through Friday)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.